Claims/Returns Policy

Claims/Returns Policy main image Claims/Returns Policy image


  1. Liability will not be accepted, either for shortages or for damages unless notification in writing is made to Carnival Products within 7 days of receipt of goods.  
  2. When contacting our office please quote the invoice number relevant to the claim.                 
  3. Following this, immediate action will be taken to rectify the problem. This is the only avenue of claim that will be recognised by Carnival Products.
  4. Goods returned to Carnival Products on a Carrier, other than our nominated Freight Company, will not be accepted.
  5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  6. Additional non-returnable items:
    * Face Paint - (Only when an incorrect item has been sent to you or is damaged).